Refund Policy

Welcome to ParkarSpot. Our goal is to provide a reliable and flexible parking experience. This policy outlines when refunds are applicable and how they are processed.

Customers may cancel a paid booking through the ParkarSpot mobile application prior to the booking start time. Refunds are calculated automatically based on the cancellation time window:

  • ✅ More than 1 hour before start time: 100% Full Refund credited to original payment method.
  • ⚠️ Less than 1 hour before start time: 50% Partial Refund issued (remaining 50% compensates host for holding reserved slot).
  • ❌ After slot start time / Customer No-Show: 0% (No Refund) as the parking space was held exclusively for the driver.

If a Parking Space Host declines or cancels a booking after payment has been completed, the Customer will receive an automatic 100% full refund instantly.

You receive an automatic 100% full refund instantly if a host cancels or declines.

A grace period of up to 15 minutes is provided after the booked end time for the customer to vacate. Overstay charges begin after this grace window.

  • Overstay charges will accrue based on the Host's hourly parking rate for the extra duration beyond the 15-minute grace period.
  • The overstay balance will be billed via in-app notification and Razorpay payment link.
  • Customers with unpaid overstay dues will be restricted from creating new bookings until all outstanding balances are cleared.
  • Repeated or intentional overstaying can result in account warnings, booking restrictions, or permanent account suspension.

If you arrive at a parking space and it does not match the listing description (e.g., the space is unsafe, inaccessible, or significantly different from the photos):

  • Report the issue immediately through the app with photos as evidence.
  • If the space is verified as unsafe or inaccessible, you are entitled to cancel and receive a full 100% refund.
  • ParkarSpot will review the evidence and take appropriate action against the host listing if necessary.

Approved refunds are initiated via Razorpay within 24 to 48 hours of cancellation. It typically takes 3 to 5 business days for the refunded amount to reflect in your original payment source (bank account, credit/debit card, or UPI wallet). If you experience booking glitches, incorrect charges, or access issues at a parking spot, please reach out to our support team: Email: support@parkarspot.com Website: parkarspot.com