Frequently Asked Questions

ParkarSpot is an innovative mobile application that helps you find and book available parking spaces in real-time, completely stress-free.

Open the app, search for your desired destination, choose an available parking spot, select your time and date, and confirm your digital payment. It's that simple!

The app is completely free to download and use. You only pay the listed rate for the parking slots that you securely book.

Open the app, choose a location, select your required time duration, and proceed to confirm your payment securely online.

Yes. Cancellations are allowed up to 1 hour before the booking starts for a full 100% refund. Please refer to our Refund Policy page for more granular details.

Instantly. You'll receive an immediate in-app confirmation screen, followed by an SMS and email receipt with your booking ID.

If you arrive and experience any issues, please contact our support team immediately via the app or website and we will resolve the issue or route you to an alternative spot.

No. All payments are processed securely online (UPI, Cards, Wallets) to guarantee your spot, streamline your experience, and eliminate the need to negotiate with on-site attendants.

A grace period of up to 15 minutes is provided after your booked end time to vacate. After that, overstay charges accrue based on the host's hourly rate. Unpaid overstay dues will restrict you from creating new bookings until cleared. Repeated or intentional overstaying can result in account warnings or suspension.

Yes, you can extend your active booking from the app if the parking slot remains available for the extended period. However, shortening a booking after it starts does not qualify for a partial refund.

ParkarSpot is a marketplace and does not assume liability for vehicle damage. However, you can report the issue with evidence (photos, videos), and we will facilitate communication with the host. Hosts are responsible for maintaining a safe and hazard-free parking environment.

No. ParkarSpot does not provide vehicle insurance. We recommend maintaining your own comprehensive vehicle insurance policy for coverage during parking.

Report it immediately through the app with photos as evidence. If the space is verified as unsafe or inaccessible, you are entitled to cancel and receive a full 100% refund. ParkarSpot will review the evidence and take appropriate action against the listing if necessary.

Download our app, sign up as a parking owner, submit the required documentation and details for your space, and our team will get you verified within 24–48 hours.

All hosts undergo identity verification (Aadhaar/PAN/DL), property ownership validation, and parking space photo inspection before their listing goes live on ParkarSpot.

Yes. Hosts have full control over hourly, daily, and monthly pricing. ParkarSpot deducts a platform convenience fee and host commission from each completed booking.

It's automatic. Payments are batched and settled weekly directly to your linked bank account via our secure payment gateway partner, Razorpay.

It's highly discouraged as it breaks customer trust. If you cancel a confirmed booking, the customer receives a 100% full refund. Repeated host cancellations may result in severe algorithmic penalties or temporary account suspension.

You can block dates that are not yet booked to mark your space as unavailable. However, an already-confirmed booking must not be cancelled simply because you need the space. If you must cancel, ParkarSpot's cancellation and refund policy applies, and our support team will assist the customer.

The customer is financially responsible for damage caused by their actions or negligence. Report the issue through ParkarSpot with supporting evidence — photos, videos, or CCTV footage. ParkarSpot will review the booking and evidence, and facilitate resolution between both parties.

Customers are expected to vacate within the 15-minute grace period after the booking ends. After that, overstay charges accrue based on your hourly rate. If a customer refuses to leave, contact ParkarSpot support immediately — we will reach out to the customer, apply overstay charges, and if necessary, restrict their account. Do not take any confrontational action.

Hosts can report vehicle mismatches through the app. Customers are required to park the same vehicle registered in their booking. Violations may result in booking cancellation.

Like any marketplace, there can be situations such as incorrect parking, overstaying, vehicle-related damage, payout processing delays, customers not following parking instructions, or booking disagreements. That's why clear listing rules, verified users, booking records, and a support/dispute process are important parts of ParkarSpot.

ParkarSpot provides a platform-level dispute resolution process. Either the owner or customer can raise an issue through support, and we'll review the available evidence — photos, videos, CCTV footage, booking records — from both sides before determining the appropriate resolution under our policies.

Simply tap 'Forgot Password' on the mobile login screen to generate a secure reset link to your registered email address.

Make sure you have the latest updated version from the Play Store or App Store. Try reinstalling the application, or contact our technical support directly.

Yes, absolutely. We use industry-standard end-to-end encryption for all data and payments. We never sell or share your personal data without your explicit consent.

Once a refund is systematically approved, it is processed automatically and usually reflects in your original payment method within 3–5 business days.

Double charges are rare but usually drop automatically. If they persist, contact support immediately with your booking ID and we will manually reverse the duplicate charge.

No. All applicable taxes, platform fees, and parking rates are clearly calculated and shown to you upfront on the checkout screen before you hit confirm.