Refund & Cancellation Policy
Welcome to ParkerSpot. Our goal is to provide a reliable and flexible parking experience. This policy outlines when refunds are applicable and how cancellations are handled for both customers and parking owners.
1. Booking Cancellation by Customer
Customers may cancel their bookings at any time before the start of the parking slot. Refunds are processed based on the timing of the cancellation as follows:
Time of Cancellation | Refund Amount |
More than 1 hour before start time | ✅ 100% refund |
Less than 1 hour before start time | ⚠️ 50% refund |
After the parking slot start time | ❌ No refund |
2. Booking Cancellation by Parking Owner
If the parking owner declines or cancels the booking after it has been paid for, the customer will receive a full 100% refund automatically.
3. No-show by Customer
If the customer fails to arrive at the parking location during the booked slot and does not cancel in advance, no refund will be issued.
4. Overstay Policy
If a customer stays beyond the booked time slot, additional charges may apply. These charges are calculated based on the parking owner’s hourly rates. The customer will be notified in-app and must pay the extra charges to avoid penalties.
5. Payment and Refund Handling
All payments are securely processed through Razorpay. Refunds are initiated within 24–48 hours of cancellation. It may take 3–5 business days for the amount to reflect in the customer’s account, depending on their bank or payment provider.
6. Automatic Refund Scenarios
The following actions automatically trigger a refund:
– Booking cancelled by parking owner ➜ 100% refund
– Customer cancels more than 1 hour before ➜ 100% refund
– Customer cancels less than 1 hour before ➜ 50% refund
7. Overstay Charges and Penalties
Chargeable Overstay: If a customer exceeds their reserved parking duration, additional charges will apply based on the applicable hourly rate set by the parking provider.
Grace Period: A grace period of up to 15 minutes may be allowed (at the discretion of the parking owner). After that, overstay charges will be calculated and must be paid by the customer.
Payment of Overstay Charges: The customer is responsible for promptly paying any overstay charges via the ParkerSpot platform. Failure to pay may result in:
Temporary or permanent suspension from future bookings.
Restriction on access to certain parking spots.
Dispute Handling: If a customer believes overstay charges were applied in error, they may raise a dispute within 24 hours of the charge through our in-app support.
Recurring Offenses: Repeated overstay violations or unpaid penalties may lead to account review and potential deactivation.
8. Need Help?
For any refund-related questions or issues, please contact our support team:
📧 support@parkarspot.com
Effective Date: 16 June 2025
This policy outlines how cancellations, payments, and refunds are handled from the perspective of Parking Owners (Leasers) using the ParkerSpot platform to list their parking spaces.
1. Booking Cancellation by Parking Owner
If a Parking Owner cancels a confirmed booking after it has been paid for, the customer is entitled to a 100% refund.
⚠️ Repeated cancellations may lead to penalties, reduced visibility, or account suspension.
❗ We advise owners to keep listings accurate and up to date to avoid last-minute cancellations.
2. Booking Cancellation by Customer
In the event that a customer cancels a booking, refunds are handled as follows:
| Time of Cancellation | Refund to Customer | Payout to Owner |
|---|---|---|
| More than 1 hour before start time | ✅ 100% refund | ❌ No payout |
| Less than 1 hour before start time | ⚠️ 50% refund | ✅ 50% payout |
| After the parking start time | ❌ No refund | ✅ 100% payout |
ParkerSpot automatically manages refunds and payouts based on cancellation timing.
3. Payment Disbursement
You (the Parking Owner) will receive your payment after the successful completion of the customer’s parking session.
Payouts are processed through Razorpay and typically credited within 2–5 business days after booking completion.
4. Refund Deductions & Platform Fee
All applicable platform service fees are deducted before disbursing the payout.
If a partial refund is applicable due to a late cancellation, the owner receives the remaining portion.
5. Responsibility for Damages or Complaints
Owner Liable:
For external vehicle damage (e.g., scratches, dents) that occur during the parking session.
For property-related hazards, including exposed wires, poor lighting, or structural issues leading to vehicle damage.
In such cases, customers may request compensation, and legal action may be initiated via the app if unresolved.
Owner Not Liable:
For natural disasters (e.g., floods, earthquakes).
For interior damage or loss of belongings inside the vehicle.
These are the customer’s responsibility.
6. Parking Not Used or No-Show by Customer
If a customer does not show up for their booking and fails to cancel in advance:
You are still eligible for the full payout.
No refund will be provided to the customer.
7. Overstay Policy
If a customer overstays their booked duration:
You are eligible to charge additional hourly fees via the platform.
A 15-minute grace period may be allowed at your discretion.
Overstay charges must be clearly mentioned in your listing or profile settings.
8. Owner-Initiated Disputes
If you believe a refund or deduction has been incorrectly applied, you may:
File a support ticket via the app within 24 hours of the transaction.
Provide supporting evidence (photos, timestamps, messages) to resolve the dispute.
9. Repeated Refund Claims or Cancellations
If your account frequently leads to refund disputes, customer complaints, or booking cancellations:
Your account may be reviewed.
Your listings may be temporarily paused or permanently removed.
10. Need Help?
For assistance with refunds, disputes, or policy concerns, please contact:
📧 support@parkarspot.com
📧 spotparkar@gmail.com
